Terms of Service

Last updated: 28 September 2026

1. Who we are

MileMuster is provided by MileMuster, a company registered in England and Wales (company number [Companies House number]), registered office [Registered office address] ("we", "us"). Contact: hello@milemuster.co.uk.

2. The service

MileMuster is software that helps courier operators ("you", "the Customer") coordinate independent drivers across delivery routes, including preference matching, route offers, uncovered-route alerts and (on some plans) timesheets and pay calculations. Pay figures are calculated from the rates and data you and your drivers enter. You remain responsible for checking them and for your tax, invoicing and self-billing obligations. MileMuster is not an employment business or agency, does not supply drivers, and does not decide rates of pay or employment status.

You remain responsible for your own decisions about who works which route, and for carrying out any legally required checks, including right to work, driving licence, insurance and vehicle checks. Suggestions and automated outputs from MileMuster (including AI-generated content) are there to help you and may be inaccurate. You should review them before relying on them.

3. Accounts

You must be a business customer and at least 18 years old. You are responsible for keeping login details secure and for everything done under your account, including by drivers and staff you invite.

4. Subscriptions, trials and payment

  • Plans are billed in advance monthly or yearly through our payment provider, Stripe. Prices exclude VAT, which is added where applicable.
  • New subscriptions include a 14-day free trial. Unless you cancel before the trial ends, your chosen plan starts automatically and your payment method is charged.
  • Subscriptions renew automatically at the end of each billing period until cancelled.
  • If a payment fails we may suspend access after reasonable notice.
  • We may change prices with at least 30 days' notice, taking effect from your next renewal.
  • Refunds are covered by our Refund Policy.

4a. Referral programme and promotions

  • A business referred with a valid referral link gets a 30-day free trial instead of 14 days.
  • When the referred business makes its first payment, the referrer gets a credit equal to one month of the referrer's plan or the referred business's plan, whichever is lower. The credit goes on the referrer's next invoice(s) and has no cash value.
  • Each referrer can earn up to 6 credits in any 12-month period. Self-referrals, referrals between connected businesses, and referrals from fake or abusive sign-ups don't qualify, and we may withhold or reverse credits in those cases.
  • Promotion codes (such as FOUNDING50) are limited in number, can't be exchanged for cash, and apply only to the first purchase unless stated otherwise. We may change or end the referral programme or promotions at any time, without affecting credits already earned.

5. Cancellation

You can cancel at any time from the billing portal or by emailing us. Cancellation takes effect at the end of the current paid period. We may suspend or end your account if you seriously breach these terms or fail to pay.

6. Acceptable use

You must not misuse the service, including by uploading unlawful content, uploading personal data without a lawful basis, trying to access other customers' data, reverse-engineering the service, or using it to discriminate unlawfully between drivers.

6a. Intellectual property and confidentiality

MileMuster, including the software, matching methods, website text, design, logo and documentation, belongs to MileMuster and is protected by copyright and other intellectual property rights. You may not copy, reproduce, scrape, frame, resell, or create a competing product or service based on MileMuster or any part of it. Any demo, private preview, trial or non-public information we share with you is confidential. You may use it only to evaluate MileMuster and must not share it with anyone else.

7. Data protection

For driver and staff personal data you upload, you are the controller and we are your processor. Our processing is governed by our Data Processing Agreement, available on request, which forms part of these terms. Our own use of personal data is described in our Privacy Policy.

8. Your data

You own the data you put into MileMuster. You give us permission to use it only to provide and improve the service for you. You can export your data at any time. After cancellation we delete it within 90 days unless the law requires us to keep it.

9. Availability

We aim to keep MileMuster available at all times but do not guarantee uninterrupted service. We may carry out maintenance, preferably outside UK working hours.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss, lost profits, missed deliveries or contract penalties. Our total liability in any 12-month period is limited to the fees you paid us in that period.

11. Changes

We may update these terms. We will give you at least 30 days' notice of material changes by email.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.